• Troubleshoot and resolve technical issues including but not limited to workstation/server hardware and software, routers, switches, firewalls, etc.
• Configure, install, and maintain IT users' desktop software and hardware including current versions of Windows, MAC, line of business applications and MS Office products
• Escalate to 3rd level support on server-related problems
• Responsible for documenting solutions to problems and developing end-user guidelines
• Other duties may be added as defined
• Minimum of 5 years of Technology Service Provider/Managed Service Provider experience
• Experience in the following technologies: Windows Server, Office 365, Exchange, SharePoint
• Thorough knowledge of computer systems and IT components including MAC's and PC's
• Knowledge of computer peripherals and ability to diagnose problems
• Experience in computer repair and networking
• Knowledge of internet security and data privacy principles
• Excellent troubleshooting skills
• Excellent communication abilities
• Exceptional organizing and time-management skills
• Associates Degree preferred